During the ASQ conference in San Diego, AlisQI Co-founder and CPO, Gerben de Haan delivered an inspiring presentation. His session, 'Good Quality is Good business: How to build the business case for Quality Management', was a resounding success, earning a stellar 4.9 score and a 95% recommendation rate from attendees.
In this blog post, we'll summarize the feedback received after the presentation and explore why more manufacturers should prioritize building a business case for quality management.
If you wish to learn more about this invaluable topic, consider attending our Good quality is good business webinar that is now available on demand.
Returning to the ASQ to share an exciting topic
The ASQ World Conference of Quality and Improvement is an annual event that invites professionals to share their expertise and learn from others who are also shaping the future of quality. With an exciting presentation to share and great opportunities to network and learn, the AlisQI team joined the three-day event held in San Diego for the second consecutive year.
AlisQI Co-founder and CPO, Gerben de Haan was invited to speak on the topic ''Good quality is good business: building the business case for Quality Management.'' This highlights two key ideas: that to achieve good quality, quality professionals need to gain leadership support and build a Culture of Quality; and, that this first step can be achieved through a compelling business case for Quality Management. Gerben also shared how to Track the Cost of Quality across the value chain, best practices in building the business case for Quality Management and how manufacturers can use an ROI as a Rosetta Stone.
The short survey sent out after the session highlights that the topic was highly appreciated. In the short section below, we'll summarize the feedback received.
AlisQI session: simplifying cost analysis with clear examples
Gerben's presentation was praised for its practical approach to quantifying the cost of quality, and for its use of concrete examples. Attendees appreciated the emphasis on the importance of including quality costs in management decision-making, even when there's a focus on other metrics. As one participant noted, "Even though Management says they are focused on the metrics, we still need to keep the cost of quality factored in, as that will lead their decision."
The provided cost of quality analysis methodology and the ROI tool were particularly valuable, and attendees recognized them as ''an important part of selling (quality initiatives) to management''. Additionally, the presentation effectively highlighted the hidden costs associated with poor quality and the significance of benchmarking data for estimating the Total Cost of Quality (TCoQ). The specific examples of rework costs due to poor quality and the suggested benchmarks and categories were also noted as being very helpful.
Bridging the gap between quality and profitability
So why should manufacturers prioritize building a business case for Quality Management? Because this is the only way for Quality to mature, for investments in quality to start flowing and to bridge the gap between quality and profitability. A compelling business case that leadership can't ignore is one that translates the quality operation into clear numbers, allowing you to prove that quality investments are sound. You may have missed this year's ASQ World Conference on Quality and improvement, but you can still attend AlisQI's webinar on this invaluable topic. Watch the Good Quality is Good business: building the business case for Quality Management webinar to learn more about the importance of tracking the Total Cost of Quality and building a compelling business case for your organization.
