Diversey: All quality data in one place

Prior to the implementation of the AlisQI Quality Management System, the management of actions and deviations was not transparent. Actions were reported of course, and an email correspondence resulted – but this was never systematic. “The person with the closest interest in the action had no idea where it was, regardless of whether it had been solved,” Nijlant says. “So he’d think: ‘I reported this, but nothing has been done about it’.”

AlisQI has resolved this issue. “Not a silver bullet for every issue, but at least we are now addressing everything. And by ‘we’ I mean everyone in the organization: office and factory, that’s the beauty of it.”

Nijlant continues: “Because of AlisQI, it is now just completely traceable who picks up what, when, and where. Which is exactly what we were looking for.”

The transparency achieved with AlisQI is simplifying the audit process. “Alis gives us the open actions in a clear overview,” Nijlant explains. “We can easily see if there are repetitive patterns in our data collections.”

During a recent audit, the Quality Team was asked if they could now prove that problems had been adequately resolved. Answer: yes.

Nijlant goes on to explain. “In the past, things were all loose ends, nobody was looking at anything systematically, but now carry out a much deeper trend analysis to make the effectiveness of the measures transparent, and it saves a lot of time for QA and QC.”

“We now apply SPC at the shop floor, which means we have significantly reduced the paper shop. In fact, we are working towards a completely paperless factory.

“Our QA / QC processes are running much better. Everything is traceable – we can track whether the processes are running correctly or not.

When Diversey’s European Operational Excellence Leader paid a visit to the Enschede plant, he was given a demonstration of the AlisQI Quality Management System. His reaction was very positive.

“He was so enthusiastic! He said: ‘This is what we love: all data in one place … we should have this system in all our factories, we should roll it out worldwide’.

As we saw earlier, the user-friendliness of the AlisQI platform was a factor in its selection for the Enschede plant. The system was rapidly implemented by a few key users.

“The rest of the staff finds it very easy to work with the platform. This is crucial for co-workers on the production floor, where we work in three shifts. Many people work the day shift and are not on the shop floor at night. But colleagues on the night shift can just continue with the information. AlisQI gives us seamless continuity.”