Embedded Quality:
Create Competitive Advantage and Customer Delight

High-profile product failures and recalls from some of the world’s largest manufacturers have turned many companies’ focus squarely on quality. 
 
The question to be answered is...are Chief Quality Officers up to the task of driving change and delivering improved outcomes across a global organization? These executives already have a crowded strategic agenda within the increasingly demanding world of manufacturing.  

However, an Embedded Quality strategy is essential to transform manufacturers’ quality performance to meet today's challenges. 
In the latest benchmark study on Embedded Quality, LNS Research has found that Embedded Quality Leaders are having a real business impact with: 

• 56% more likely to improve Cost of Goods Sold by 20% or more 

• 41% reduced customer complaints by over 20% 

• 69% reduced Cost of Poor and Good Quality by over 20% 

 
In this on-demand session, LNS Research Senior Analyst James Wells and company President and Research Lead Matthew Littlefield present and discuss why an Embedded Quality strategy is a must-have to bring about real business impact in today’s ever-demanding world of manufacturing. 
 
Watch this on-demand, interactive session to learn: 

• Why traditional quality programs aren’t succeeding in today’s business environment 

• What Embedded Quality leaders are doing differently and how they achieve quantifiable real business impact 

• The importance of Delivered Quality and why it should be your North Star 

• Common pitfalls to building and deploying an Embedded Quality strategy and how you can avoid them 

• Embedded Quality “Big Ideas” and how you can make them a reality 

 
In addition, we’ll present the latest research data on efficiency, leadership strategy, culture, and the quality transformation journey of organizational quality leaders. And we’ll take audience questions to address your top quality concerns. 

Speakers: 

James Wells 
Advisor to industry on Embedded Quality, Change Management, and Unified Performance Excellence. 
 
Matthew Littlefield 
President LNS Research | Empowering COOs to transform safety, quality, sustainability, and productivity.